Most products require at least 1 hour of freezing to provide up to 20 minutes of consistent cold therapy. Please refer to the specific product's instructions.

Our products are designed for specific body parts like ankles, wrists, knees, shoulders, back, and face. Some multi-purpose packs (e.g., Kids, Breastfeeding) can also be used flexibly on various areas.

If it becomes too hard due to prolonged freezing or low temperature, you can leave it at room temperature for a while before use.

Yes, most of our products support both hot and cold therapy. You simply need to heat the gel pack in the microwave for a short time, usually about 40 seconds (the exact heating time may vary depending on the size of the ice pack, please refer to the product instructions), and then you can enjoy the warm compress.

Our products are ideal for athletes, office workers, post-surgery recovery, seniors, and anyone experiencing muscle soreness or joint discomfort. The Kids line is designed for children, and the Breastfeeding pack is tailored for nursing mothers.