
Frequently asked questions
Verify tight connection between pad and controller.
Verify no physical damage to the cord, controller or pad.
Ensure that the body side of the pad is laying against the body.Choose higher temperature setting and use it for more than 30 minutes.
The temperature exceeds the protective temperature during operation, unplugging and turned on again after the temperature falls below the protective temperature.
No. Do not wash the product or expose it to water and other liquids. When cleaning, it is only recommended to wipe the surface of the heating pad with a damp cloth. Do not dry-clean or use any chemical or abrasive cleaning agents.








